Refunds and subscriptions

Before you pay

The plan name, the price, whether tax is included, the billing period (month or year), and the fact that the plan renews until you cancel are shown on the pricing page and again in Stripe Checkout before you pay.

VERTEX IMPORT EXPORT LLC, 5900 Balcones Dr, Ste 100, Austin, TX 78731, USA is the business that bills you. The charge descriptor is the one Stripe shows for that account.

Automatic renewal

A monthly plan renews each month. A yearly plan renews each year. The renewal is at the then-current price unless we told you of a change beforehand. We send a reminder to the account email before a yearly renewal, at least as early as US automatic-renewal law that applies to the sale requires.

You can cancel in the billing portal linked from the pricing page (“Manage billing”), or by email to privacy@vertexexport.com. Cancellation stops the next renewal. It does not need a phone call. We do not use a cancellation path that is harder than the sign-up path.

Refunds

If you cancel in the middle of a period you already paid, you keep access until that period ends. We do not refund the unused days, except where the law requires a refund, where we charged you in error, or where we failed to disclose the renewal before you paid.

If a US state automatic-renewal statute gives you a refund right because the renewal was not disclosed as required, we will refund that renewal. Write to privacy@vertexexport.com and include the account email and the charge date.

Checkout is not open until Stripe is switched on. “Coming soon” on the pricing page means a payment cannot be taken yet.